MSS Shuts Down When Trying To Preview Circuit (Doc ID 1570881.1)

Last updated on JULY 29, 2013

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.

Symptoms

For the ethernet circuit XXXXXXXX
when the user tries to Preview CLR from the Outputs drop down in the Connection Summary screen (,in Connection Design ) it sits there blank for about 1-3 minutes and then an error comes :

Sybase Inc. Product File has encountered a problem and needs to close . …” .

Click on Don't Send button on the above error and MetaSolv crashes out .

The user has to log in again .

Cause

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