Form Submission Results in a Blank Page when updating values for an Item

(Doc ID 1571334.1)

Last updated on MARCH 22, 2018

Applies to:

Oracle Health Sciences InForm - Version 5.5.0 to 5.5.1.2 [Release 5.5.0 to 5.5.1]
Information in this document applies to any platform.
Blank white screen appears when trying to answer query

Symptoms

Form submission results in a blank page when updating values for an item that contains certain special characters

Blank white screen appears when trying to answer query

In IE and Chrome browsers, a blank screen is displayed.  In Firefox, users may see a popup : 'You have chosen to open the following file pfts.dll '

It is possible to get this error when trying to delete the item

It seems that this issue can also affect the answering and updating of queries, using the "Queries" tab.
If there is an item with a special character that has an open and unanswered query on it, and a site user tries to answer and update queries or a query using the Queries tab, the user will also get a blank page

Cause

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