Attachments On Work Request are not Carrying Over to the Work Order (Doc ID 1571350.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.0 and later
Information in this document applies to any platform.

Symptoms

Attachments on Work Request are not carrying over to the Work Order.


Steps to Reproduce
-----------------------
The issue can be reproduced at will with the following steps:


1. Go to Maintenance >Work Request
2. Create a Work Request Record.
3. Go to the Attachments View and add an attachment. Check the 'Copy to WO' indicator and Save
4. Select Create Work order from Work Request Action to create a WO.
5. New WO is created but the Attachments from the Work Request did not copy to the WO.


Cause

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