LDAP Authentication in RPM Gives 'User Does Not Exist' Message with "java.lang.NoClassDefFoundError"

(Doc ID 1571609.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Price Management - Version 13.2.5 to 13.2.6 [Release 13.2]
Information in this document applies to any platform.


When attempting to log in to a Retail Price Management (RPM) environment that was installed with LDAP and Single Sign On (SSO), the following error occurs:

Steps to Reproduce:
  1. Install RPM.
  2. During the installation, enable SSO to True.
  3. Attempt to log in to RPM.  Note the error: Java.lang.NoClassDefFoundError: com/oracle/retail/security/OracleSecurityUtil


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