Message File NNN in user/xxxx Has Wrong Size (Doc ID 1571690.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle Communications Messaging Server - Version 7.0.0 to 7.0.5 [Release 7.0.0]
Information in this document applies to any platform.

Symptoms

After running Messaging Server 7.3-11.01 64bit (built Sep 1 2009) for years, you suddenly start seeing messages like the following in the imap log:

Jul 8 16:37:10 hostname: imapd[22055]: Store: Message file 1324 in user/user@domain has wrong size
Jul 8 18:37:53 hostname: imapd[22055]: Store: Message file 1607 in user/user2 has wrong size
Jul 8 22:32:57 hostname: imapd[18882]: Store: Message file 2 in user/user3 has wrong size


For each user/folder reported, several message files are reported.  The error messages for each user/folder all appear at very nearly the same time.  The users are not complaining of any problems.

Changes

After more investigation, we determined that the users being reported are using the mail client on a new version of iOS.

Cause

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