User Accounts are Locked After 1 Invalid Login Attempt in iDocumaker Running on Websphere Application Server (WAS) with LDAP Authentication (Doc ID 1572021.1)

Last updated on AUGUST 23, 2016

Applies to:

Oracle Documaker - Version 11.3 and later
All Platforms
***Reviewed for currency on 12-Jan-2015***

Symptoms

iDocumaker is deployed on Websphere Application Server (WAS) 6.0 or 6.1.

When an invalid password is entered during login to iDocumaker the login should fail, the badPwdCount for the user account on the Active Directory server should be incremented by 1 and the account should not be locked out until the badPwdCount reaches 3 (or whatever the configured limit is). Instead, when users mistype their password their account gets locked out by LDAP server after a single login attempt.

Additionally, each login attempt in iDocumaker results in multiple LDAP requests being made.

Due to this issue, user accounts are being locked out unnecessarily and need to be unlocked by AD administrators.

Cause

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