Multiple SKU_NOT_FOUND Errors on a Single Transaction, Results in the Loss of All but One Line Item on a Transaction (Doc ID 1572143.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Sales Audit - Version 13.2.5 and later
Information in this document applies to any platform.

Symptoms

Multiple SKU_NOT_FOUND errors on a single transaction resulting in the loss of all but one line item on a transaction, when an auditor goes to correct the issue.

Steps to Reproduce:
1. Open Transaction Detail Screen for transaction that has errors.
2. Click '!' button to get the SKU that was entered at the store.
3. The Form will display multiple "Item Not Found" dialog boxes to be cleared.
4. All items on the transaction except the top one will be removed from the form.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms