SARM Down during Order Processing with Stuck Database Sessions and Error: RPC 'SSP_insert_wo_event' Failed

(Doc ID 1572460.1)

Last updated on AUGUST 09, 2013

Applies to:

Oracle Communications ASAP - Version 5.2.4 and later
Information in this document applies to any platform.

Symptoms

When an order is received by the SARM, the SARM goes down and does not continue processing requests.

Reg Proc [log_event] Received with 6 Parameters
1 : appl_cd = SARMU01P
2 : file = sarm/sarm/sarm/srp_driver.c
3 : reason = Error: RPC 'SSP_insert_wo_event' Failed for WO 31393935323433383039363539363338
4 : line = 4312
5 : event = SYS_TERM
6 : event_log = 1

Cause

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