BRM Collections: Cannot Add Action When There Is Another Action Canceled Or Completed.
Last updated on AUGUST 20, 2013
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 7.5.0]
Information in this document applies to any platform.
If CSR wants to replace collections action SMS1 with SMS2, it will first cancel SMS1 action and then add SMS2. However adding SMS2 will generate error.
Below is the snippet of the error:
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