V8.2 - Dashboard And Dialogue Box Loading Latency (Doc ID 1572700.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2 SP1 and later
Information in this document applies to any platform.

Symptoms

On : Primavera P6 Enterprise Project Portfolio Management 8.2 SP1 version, P6 Performance

ACTUAL BEHAVIOR
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When navigating from the “Dashboards” tab to the “Projects” tab takes over 3 minutes to load, and dialogue boxes take over a minute to load with JRE 1.7.0_39

ERROR FOUND FROM P6 WebAccess.html log file.
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java.sql.SQLRecoverableException: ORA-01034: ORACLE not available
  ORA-27101: shared memory realm does not exist
  SVR4 Error: 2: No such file or directory


EXPECTED BEHAVIOR
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navigating from "dashboards" tab to "project" tabs should not take so much time to load.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to P6 web client
2. move from dashboards tab to projects tab
3. takes too long.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate from dashboard to project tab within a reasonable time.

Cause

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