MWM 2.1 Mobile Form Based Authentication Behind A Firewall (Doc ID 1574090.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Information in this document applies to any platform.

Goal

In a new instance with MWM 2.1 the mobile client app gives an error when the user is authenticated.  With one public address, our firewall does a port address translation and routes the requests to the appropriate server depending on the port by which they are received.

mwm.mwm21.com is the name with the public address and the error is:

 
Using a protocol analyzer you can see that MWM is trying to open a connection to the public IP address

Solution

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