Exception "Response Message Out Of Sequence Error" At OSM O2A COM Causes Task Not Completed (Doc ID 1574174.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.

Symptoms

Exception "Response message out of sequence error" at OSM O2A COM causes Tasks to not be completed


we found exception "Response message out of sequence error" at OSM O2A COM server when receiving SOM provisioning task milestone and provisioning task complete JMS messages, and those messages would be rolled back once exception happen as transaction and eventually got dropped. In those cases, the provisioning task cannot be completed correctly at COM, then order stuck at OSM COM side.


Cause

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