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Payment Tool Failed With Access Violation Error While Performing The Search (Doc ID 1574195.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

When submitting a wire transfer reversal from Payment Tool and try to search payments for an account, an access violation error as shown below:

001: ACCESS VIOLATION (C0000005) at 0050FE04
002: 00000000 - Exception Flags

003: Exception Parameters (2)
  00000000
  00000000

004: EAX=00000000 CS=001B EIP=0050FE04 EFLGS=00010212
005: EBX=10009390 SS=0023 ESP=0012EAA4 EBP=011014C0
006: ECX=00000000 DS=0023 ESI=0012EE00 FS=003B
007: EDX=00000000 ES=0023 EDI=01100D40 GS=0000

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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