Payment Tool Failed with Access Violation Error While Performing a Search
(Doc ID 1574195.1)
Last updated on OCTOBER 19, 2018
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]Information in this document applies to any platform.
Symptoms
On all versions of Oracle Communications Billing and Revenue Management (BRM), when submitting a wire transfer reversal from Payment Tool and trying to search payments for an account, an access violation error as shown below:
001: ACCESS VIOLATION (C0000005) at 0050FE04
002: 00000000 - Exception Flags
003: Exception Parameters (2)
00000000
00000000
004: EAX=00000000 CS=001B EIP=0050FE04 EFLGS=00010212
005: EBX=10009390 SS=0023 ESP=0012EAA4 EBP=011014C0
006: ECX=00000000 DS=0023 ESI=0012EE00 FS=003B
007: EDX=00000000 ES=0023 EDI=01100D40 GS=0000
002: 00000000 - Exception Flags
003: Exception Parameters (2)
00000000
00000000
004: EAX=00000000 CS=001B EIP=0050FE04 EFLGS=00010212
005: EBX=10009390 SS=0023 ESP=0012EAA4 EBP=011014C0
006: ECX=00000000 DS=0023 ESI=0012EE00 FS=003B
007: EDX=00000000 ES=0023 EDI=01100D40 GS=0000
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |