Error: "The Provider Is not Compatible With The Version Of Oracle Client" Attempting To Login To Visualizer Application (Doc ID 1575748.1)

Last updated on FEBRUARY 23, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3 to 8.4.0.0 [Release 8.3 to 8.4]
Primavera P6 Professional Project Management - Version 8.3 to 8.4.0.0 [Release 8.3 to 8.4]
Information in this document applies to any platform.

Symptoms

 When using an 'Administrator' installation of the Oracle Client 11.2.0.3, the following error occurs when launching Visualizer from the tools menu within P6 Professional or as a standalone application:

ERROR
--------------
"Unable to connect to the database. Please run the database configuration tool or contact your administrator".

It has also been reported that the following error may also display from the user interface:  

Error
-----------
Primavera.Visualizer has stopped working

 

The Visualizer Log reports following error:

TIMESTAMP Critical General, OpenSession Exception occurred:
System.TypeInitializationException: The type initializer for 'Oracle.DataAccess.Client.OracleConnection' threw an exception. --->
Oracle.DataAccess.Client.OracleException: The provider is not compatible with the version of Oracle client
   at Oracle.DataAccess.Client.OracleInit.Initialize()
   at Oracle.DataAccess.Client.OracleConnection..cctor()
   --- End of inner exception stack trace ---

The visualizer log can be found using the following steps:
1. Browse to Start, Run
2. Type:  %TEMP%
3. Open the file called 'visualizer.log'

  
STEPS TO REPRODUCE:
----------------------------------------
1. Install the Oracle Client r11.2.0.3 (using Administrator Installation type)
2. Configure P6 to connect to the database
3. Launch Visualizer from Tools menu of P6 Professional or as standalone application
4. Note error which occurs.

Cause

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