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Problem to Disconnect Account When Disconnecting Last InService Product (Doc ID 1576125.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Sep-2017***

Symptoms

Customer account is not being set to disconnected status when no item is InService status when the preference 'Service Request -> Product Service request -'PSR' -> Disconnect account when disconnecting last in service product' is set to 'Y'.

Cause

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In this Document
Symptoms
Cause
Solution
References


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