Problem to Disconnect Account When Disconnecting Last InService Product

(Doc ID 1576125.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Sep-2017***

Symptoms

Customer account is not being set to disconnected status when no item is InService status when the preference 'Service Request -> Product Service request -'PSR' -> Disconnect account when disconnecting last in service product' is set to 'Y'.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms