Problem To Disconnect Account When Disconnecting Last In Service Product (Doc ID 1576125.1)

Last updated on SEPTEMBER 03, 2013

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Customer account is not being set to disconnected status when no item is InService status when the preference 'Service Request -> Product Service request -'PSR' -> Disconnect account when disconnecting last in service product' is set to 'Y'.

Cause

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