None of the Form Rules Are Not Working on Preventative Control Governor

(Doc ID 1576544.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Preventive Controls Governor - Version 7.3 and later
Information in this document applies to any platform.

Symptoms

On Preventative Controls Governor (PCG) version 7.3.3:

Form Rules is a module of PCG application. In the Form Rules module none of the rules are working, not even Event Tracker is turned on. Form Rules module is not working as expected.

ERROR:
-----------
No errors, rules are not firing

STEPS
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The issue can be reproduced at will with the following steps:
Navigation: OEBS > GRC Controls Responsibility (PCG) > Form Rules
1. In form rules navigate to the enable Event Tracker on LABIZ form
2. Close the LABIZ form, re-open the form and the event tracker is not enabled
3. Test any existing rule and nothing is working

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot apply any form rules on the OEBS forms. Complete loss of functionality

Cause

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