com.mslv.oms.automation.AutomationException: 6-byte UTF8 encoding not supported (Doc ID 1577405.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.

Goal

 OSM is throwing the following while parsing the special characters.

 

com.mslv.oms.automation.AutomationException: 6-byte UTF8 encoding not supported.
at oracle.communications.ordermanagement.automation.plugin.AbstractExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.InnerEarExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.InnerEarExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.InnerEarExternalReceiverDispatcher.getClusterRequestContext(Unknown Source)
at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(Unknown Source)
at com.mslv.oms.security.base.ControllerBean.processExternalListenerAutomationMessage(Unknown Source)
at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl.processExternalListenerAutomationMessage(OMSController_h9cupp_EOImpl.java:382)
at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.ServerRequest.sendReceive(ServerRequest.java:174)
at weblogic.rmi.internal.BasicRemoteRef.invoke(BasicRemoteRef.java:222)

Solution

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