Troubleshooting P6 Services Issues (Doc ID 1577520.1)

Last updated on AUGUST 01, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.1.1.0 and later
Information in this document applies to any platform.

Purpose

The purpose of this document is to provide a comprehensive troubleshooting guide for application and technical issues that occur during the normal use of P6 Services running via P6 Web application or P6services.jar file. This includes error messages, logs locations, performance issues, etc. By gathering this information it will help Support resolve the issue in a timely manner.

Troubleshooting Steps

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In this Document

Troubleshooting Steps

1. Introduction

2. P6 Services log locations

2.1 P6 Services log Files from Server

2.2 P6 Services logs from Desktop Client

2.3 P6 Services logs from Web Client

2.4 P6 Services logs from P6 Database

3. Logging level

3.1 For P6 Web Access HTML logging level

3.2 For P6 Services logging level (Publication Services Only)

4.1 Factors that can impact performance issues

4.1.1 Number of concurrent jobs

4.1.2 Several Number of Activities / Projects / EPS

4.1.3 Java Memory Assigned to P6 services (via Web or Separate Server)

4.1.4 Database server impact while running P6 services

4.1.5 Project Data issues

4.2 How to troubleshoot Performance issues

4.3 Performance Recommendations

5. Best Practices to work with P6 Services

6. Additional Knowledgebase Solutions

7. Additional References (PDF downloads)

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