Within WAM application Unable to Email PO to Vendors when there is an Attachment on the PO with the Print indicator Checked (Doc ID 1577934.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the 'Email PO to Vendors' action, the application appears to email the PO.  There are no error messages, but the Event Queue for the item has a Status of "RETRY". This problem occurs only when there is an Attachment on the attachments View of the PO with the Print indicator selected.

The following error appears in the Status Message for the Event Queue record-

ERROR
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Error generating contents of email Error code is


STEPS
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The issue can be reproduced at will with the following steps:


1. Go to Approved OR Issued PO.
2. Go to Attachments View and add an attachment with the Print Indicator Checked.
3. Select Actions>Email Purchase Order and send an email.
4. Open the Event Module and check for the entry for emailing the PO. The title will have the PO # in it. The status will say "Retry".

Cause

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