Error Messages In The Logfiles For The Argus Insight Service (Doc ID 1577954.1)

Last updated on JUNE 09, 2016

Applies to:

Oracle Argus Insight - Version 7.0.2 to 7.0.5 [Release 7.0.0]
Information in this document applies to any platform.

Symptoms

Argus Insight service is writing lot of error messages in the log files.

Steps to reproduce the issue (Please include documentation reference and chapter)
1. Install Argus Safety Insight 7.0.2
2. install Argus Safety Insight 7.0.2.1
3. reinstall Service as described in 1428324.1
4. Start Argus Insight Service

The following error messages are seen in the log files: RelsysWindowsService.Send_E-Mail_Net.log, RelsysWindowsService.Generate_Reports_Net.log, RelsysWindowsService.ETL_Mail.log, RelsysWindowsService.ClearTypeAheadCache.log, RelsysWindowsService.DeleteOldReports.log:

[EnterpiseID: ] 12-Jul-2013, 08:34:56:693, [1], UserId: , Exception DetailsMessage
Object reference not set to an instance of an object.
Stack Trace
   at Relsys.Persistence.DataAccess.DataAccess..ctor(String connString, String enterpriseID, String userName, String AppName, String ServiceAccessKey)
   at Relsys.Persistence.DataAccess.DatabaseObjectFactory.GetDatabaseObject(String connString, String enterpriseID, String userName, String ServiceAccessKey)
   at Relsys.Argus.InsightNet.Scheduler.DBConnectionInfo.GetCommonUserNamePassword() in C:\Argus Insight\8 - Argus Insight BO\Main Source\Insight.NET\WindowService\DBConnectionInfo.cs:line 101
   at Relsys.Argus.InsightNet.Scheduler.DBConnectionInfo.ServiceDBConnection() in C:\Argus Insight\8 - Argus Insight BO\Main Source\Insight.NET\WindowService\DBConnectionInfo.cs:line 146

Cause

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