Error Messages In The Logfiles For The Argus Insight Service
(Doc ID 1577954.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Insight - Version 7.0.2 to 7.0.5 [Release 7.0.0]Information in this document applies to any platform.
***Reviewed for currency: 20-APR-2015***
Symptoms
Argus Insight service is writing lot of error messages in the log files.
Steps to reproduce the issue (Please include documentation reference and chapter)
1. Install Argus Safety Insight 7.0.2
2. install Argus Safety Insight 7.0.2.1
3. reinstall Service as described in 1428324.1
4. Start Argus Insight Service
The following error messages are seen in the log files: RelsysWindowsService.Send_E-Mail_Net.log, RelsysWindowsService.Generate_Reports_Net.log, RelsysWindowsService.ETL_Mail.log, RelsysWindowsService.ClearTypeAheadCache.log, RelsysWindowsService.DeleteOldReports.log:
[EnterpiseID: ] 12-Jul-2013, 08:34:56:693, [1], UserId: , Exception DetailsMessage
Object reference not set to an instance of an object.
Stack Trace
at Relsys.Persistence.DataAccess.DataAccess..ctor(String connString, String enterpriseID, String userName, String AppName, String ServiceAccessKey)
at Relsys.Persistence.DataAccess.DatabaseObjectFactory.GetDatabaseObject(String connString, String enterpriseID, String userName, String ServiceAccessKey)
at Relsys.Argus.InsightNet.Scheduler.DBConnectionInfo.GetCommonUserNamePassword() in C:\Argus Insight\8 - Argus Insight BO\Main Source\Insight.NET\WindowService\DBConnectionInfo.cs:line 101
at Relsys.Argus.InsightNet.Scheduler.DBConnectionInfo.ServiceDBConnection() in C:\Argus Insight\8 - Argus Insight BO\Main Source\Insight.NET\WindowService\DBConnectionInfo.cs:line 146
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |