After locking the Customer Care Portal Dashboard, it cannot be Unlocked (Doc ID 1578013.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Communications Network Charging and Control - Version 5.0.0 and later
Information in this document applies to any platform.

Symptoms

After locking the Customer Care Portal Dashboard (Services > CCP Dashboard -> Lock Dashboard), it cannot be unlocked because the password is denied.

 

Cause

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