Supplement Reason Code being Copied to Orders created with the New From Feature (Doc ID 1578571.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

PSR orders created with the New From feature are copying the Supp Reason from the original order.
Even orders created from orders without Supplements has the Supp Reason field filled, if it was copied from an order that was supplemented.
This is affecting MSS 6.2.1 builds 307 and 391.

STEPS
=====

Part 1:
  a. Create order PSR1 and enter a Supplement which will cause a Supp Reason to be added to the order;
  b. Create order PSR2 using the New From feature, from PSR1 order. Don't supplement this order;
  c. Verify whether the Supp Reason for PSR2 is populated with supp reason from PSR1.

Part 2:
  a. Create order PSR3 using the New From feature, from PSR2 order;
  b. Verify whether the Supp Reason for PSR3 is populated with supp reason from PSR1.

BUSINESS IMPACT
===============
New orders have supplement reason codes even though they've just been created and have never been supped.
.

Cause

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