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mshttpd Fails To Parse IMAP Response (Doc ID 1578676.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 to 3.0 [Release 2.0 to 3.0]
Oracle Communications Messaging Server - Version 7.0.5 to 7.0.5 [Release 7.0.0]
Information in this document applies to any platform.

Symptoms

On Convergence 2 (webmail client), when accessing a large mailbox with about 1200 folders,
a popup in Convergence shows  the following message:

       messaging server closed connection unexpectedly.


This does not happen when connecting via IMAP, for example using Thunderbird.

The error seen in the http log file:

[10/Jun/2013:13:40:49 +0200] mail httpd[24141]: General Error: Failed to parse IMAP response at offset 1: "Incoming/Folder/Folder" user lrstwiepkxancd

The actual message after "offset 1:" will be different.

Due to this issue, this specific user cannot use Convergence for webmail access

Changes

Growing size and number of folders in a mailbox.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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