ccsCDRFileGenerator Fails to Generate an EDR Triggered by SMS Screens (Doc ID 1578739.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Communications Network Charging and Control - Version 4.4.0 and later
Information in this document applies to any platform.

Symptoms

On all versions of Oracle Communications Network Charging and Control (OCNCC), when a user performs an Event Data Record (EDR) generating event in the Service Management Screens (SMS Screens), the event doesn't appear in some cases in the screens displaying the EDRs (one of the known scenarios is a product type swap when the subscriber is in one of the grace periods of his Wallet Lifecycle).

In the Services → Prepaid Charging → Subscriber management screen:

Cause

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