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[OSM] Cancel Order API Returned Error (Doc ID 1579770.1)

Last updated on SEPTEMBER 17, 2013

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.


CancelOrder API in OSM is generating errors. This error is returned in the SOAP UI and is not captured in the OSM logs.

 OSM returns error with below message :

Unknown response type from cluster member: [;@7302f02eRequest [IMMEDIATE_CANCELLING : true, ORDER_ID : 7753302, LOCALE : en_US, USER_ID : oms-automation, REASON : [OSM_INTERNAL_BATCH]_The account balance is insufficient, INFINITE_GRACE_PERIOD : false, REQUEST_NAME : com.mslv.oms.handler.cancelorder.CancelOrderHandlerEJB, CLIENT_TYPE : 0, DO_NOT_REFORWARD_REQUEST : true]oracle.communications.ordermanagement.util.coherence.b

Below is the request XML :

7753302[OSM_INTERNAL_BATCH]_The account balance is insufficient



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