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XML API CreateOrderByKeyRequest Is Giving Error While Creating MOVE Order Scenario "ERROR 31010 Null Pointer.... (Doc ID 1580146.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Move Scenario:

When a telephone number on a Service item is disconnected and the same TN is assigned to another service item on a PSR order via CreateOrderByKeyRequest API (a Move scenario), the user received the error mentioned below,

 

The error is:
"Service Failure: [WLI-Core:489214]ProcessControl invocation failed[Exception Thrown Importing Order.Message:Unable to process itemNumber Product group 1129. Error Code 31010: Miscellaneous Error: Exception occured; description: java.lang.NullPointerException,22710094-0not processed Error Code 30766:Unable to process item Number product group 1129"

 

Note :The same scenarios was working in the MSS 6.2.0 B281 but its not working in MSS 6.2.1 B391.

 
 

Cause

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