Convergence with MS7u4: New Mail Does Not Appear With Message Store On 7u5

(Doc ID 1580277.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Communications Messaging Server - Version 7.0.4 to 7.0.5 [Release 7.0.0]
Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.


We have Convergence (webmail) Frontends using:

Convergence 2.0-5.01 with Messaging Server mshttpd version 7u4-24.01 (
Convergence 2.0-6.01 with Messaging Server mshttpd version 7u4-27.01 (

The Backend Messaging stores are also using MS 7u4-24.01 or 7u4-27.01.

With the above deployment, Clicking "Get Mail" in Convergence shows any new, unread messages immediately.

Users who have recently been migrated to a new Message Server store, version 7u5 patch 29 (, when they click new mail, new mail does not appear immediately.  They must switch to another folder and switch back.


Some users have been moved to a new message store, which is running version 7u5 patch 28 ( or later.


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