Planning Data Pull Fails - Launches Refresh Collection Snapshot But Request Is On Hold And Never Launches

(Doc ID 1580679.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Advanced Supply Chain Planning - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On APS Destination instance - we see Planning Data Pull fails with error "Refresh Snapshot process could not get started after waiting for 10 minutes because of Concurrent Manager Unavailability."

When I login to the EBS source instance, I see that the "Refresh Snapshot" concurrent request has a status of Inactive/On Hold. This issue happens each time the Planning Data Pull is submitted.
 

Solution

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