My Oracle Support Banner

Email Becomes Unread/Unseen After Running Readership Command (Doc ID 1580864.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Communications Messaging Server - Version 6.2.0 to 7.0.4 [Release 6.2.0 to 7.0.0]
Information in this document applies to any platform.

Symptoms

After running "readership -p 2", all mail in mail folders that had not been accessed for 2 months changed from "read" to "unread" ( = loss of the Seen flag).

This occurred for all users and all mail folders, including mail folders that were not shared - i.e. readership removed the Seen flags for all mailboxes that had not been accessed for 2 months or longer.

This is incorrect behavior. From the build-in of the readership command :

# /opt/SUNWmsgsr/sbin/readership
usage:

<...>

Count the number of users who have accessed their shared folders:

readership -d days [-p months]

  -d days     display the number of users who have accessed the shared folders
              within the specified days
  -p months   remove the seen flags from the users who have not accessed the
              shared folders within the specified months before counting.

<...>

 

The readership -p command should remove the Seen flags only for users who have subscribed to shared folders, and only for those shared folders.

 

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.