The Order Of Products Cancelled While Cancelling A Deal (Doc ID 1581520.1)

Last updated on AUGUST 31, 2023

Applies to:

Goal

Customer have a deal with multiple products. One of these products is a cancel event one which is used to trigger a discount. In the same deal there is a cycle arrear product which has cancel proration enabled. The requirement is to have the cancel event product cancelled as the last one.

Is there any order which can be specified either at purchase or cancel time? It has been observed that during cancellation there is no specific order followed.
If a product has two events in (Cancel fee event + Cycle Arrear event), at the time of cancelling this deal/product, which event would be triggered first ?
 

Solution

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