Subordinate Account Status Does Not Change with Change in Status of Parent Account (Doc ID 1582223.1)

Last updated on AUGUST 21, 2018

Applies to:

Symptoms

On all versions of Oracle Communications Billing and Revenue Management (BRM), as documented, it is the default behavior of BRM that changing the status of the parent account in a hierarchy changes the status of all subordinate accounts and it cannot be prevented.

However the termination (closure) of the parent account is not triggering sub-ordinate account termination.

In the following scenario:

1. Create a parent account
2. Create a non-paying (sub-ordinate) account under parent account
3. Suspend the non-paying (sub-ordinate) account manually
4. Terminate the parent account manually

Actual Result: Only the parent account is terminated, but the non-paying (sub-ordinate) account is still in suspended state

Expected Result: Both the parent and non-paying (sub-ordinate) accounts should be terminated upon the termination of the parent account

Cause