Authentication Error For Insight when accessing via Argus Safety menu (Doc ID 1583968.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

The user is unable to navigate from Argus Safety to Insight using the Insight menu button in Safety screen.

The below error is displayed:
"There was a problem loging into Argus Insight due to multi-byte characters in username. Please contact your administrator."

Steps:

1. Login to Argus safety (eg., admin)
2. Select the [Argus Insight] button in the menu

Note:

• This issue is currently simulated for all users. Including the factory default Admin user.
• There are no characters other than English alphabets used for the user id as well as user name.
• The user able to login to Argus Insight using the Insight URL.
  

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.