Authentication Error For Insight when accessing via Argus Safety menu (Doc ID 1583968.1)

Last updated on JULY 19, 2016

Applies to:

Oracle Argus Insight - Version 7.0.2 and later
Information in this document applies to any platform.
*** Reviewed for currency: 19-Feb-2015 ***

Symptoms

The user is unable to navigate from Argus Safety to Insight using the Insight menu button in Safety screen.

The below error is displayed:
"There was a problem loging into Argus Insight due to multi-byte characters in username. Please contact your administrator."


Steps:

  1. Login to Argus safety (eg., admin)
  2. Select the [Argus Insight] button in the menu


Note:

Cause

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