Customer Center Not Displaying Bill Details After TAX ONLY EVENT ADJUSTMENT (Doc ID 1584327.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.3.1.0.1 [Release 7.3.1]
Information in this document applies to any platform.

Symptoms

On : BRM 7.3.1 version with patch 9864771, Customer Center

ACTUAL BEHAVIOR
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Customer Center does not display bill details after TAX ONLY EVENT ADJUSTMENT

EXPECTED BEHAVIOR
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Customer Center displays bill details after TAX ONLY EVENT ADJUSTMENT

STEPS
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The issue can be reproduced at will with the following steps:
1. Configure a product PRODUCT-A with any tax code (for example 10% tax) and MRC amount 100 USD
2. Create an account and purchase product PRODUCT-A . Make sure the event ( MRC event is taxed)
3. Do "Bill Now" on account .
4. Drill down to bill, then items and adjust the MRC event ( select the check box "Adjust Taxes Only", while doing event adjustment) .

 OR
4. use opcode PCM_OP_AR_EVENT_ADJUSTMENT to do event adjustment in mode PIN_EVENT_ADJ_TAX_ONLY .


5. Refresh Customer Center and go back to "Balance Tab"
6. Click on the bill to see item details . But it displays nothing.



Cause

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