Error (11001, 502) raised upon recommending a Pay Schedule
(Doc ID 1585357.1)
Last updated on AUGUST 24, 2020
Applies to:Oracle Public Sector Revenue Management - Version 1.5.20 and later
Information in this document applies to any platform.
On ETPM 2.3.1 SP1 (and corresponding demo data) is applied on top of 2.3.1.
When attempting to recommend a Payment Schedule, the following error occurs:
This has worked prior to SP1.
The issue can be reproduced at will with the following steps:
On Demo data:
1. Main Menu -> Case Management -> [+] Pay Plan (to add pay plan)
2. Search Primary Account id for Person Name "Cooks For a Cause"
3. Select Division of Department of Revenue
4. Select Obligation Type of PP-STD
5. Click Recommend push button at bottom of page
6. Click Recommend push button in Recommend a Payment Schedule window
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