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Error (11001, 502) raised upon recommending a Pay Schedule (Doc ID 1585357.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Public Sector Revenue Management - Version 1.5.20 and later
Information in this document applies to any platform.

Goal

On ETPM 2.3.1 SP1 (and corresponding demo data) is applied on top of 2.3.1.
When attempting to recommend a Payment Schedule, the following error occurs:

online error:

This has worked prior to SP1.
 
The issue can be reproduced at will with the following steps:
On Demo data:
1. Main Menu -> Case Management -> [+] Pay Plan (to add pay plan)
2. Search Primary Account id for Person Name "Cooks For a Cause"
3. Select Division of Department of Revenue
4. Select Obligation Type of PP-STD
5. Click Recommend push button at bottom of page
6. Click Recommend push button in Recommend a Payment Schedule window
 

Solution

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In this Document
Goal
Solution
References


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