Received Warning The Address Source Is Mailing Premise But Account X Does Not Have A Mailing Premise

(Doc ID 1586010.1)

Last updated on NOVEMBER 25, 2014

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

Received Warning: The Address Source is Mailing Premise, but the Account 7682409309 does not have a mailing premise when updating the Account Address Source to Person

Steps To Reproduce:

1. Add a Person with Add Account enabled.

NOTE:

There is no Override Mailing Address in Person’s Correspondence Info and Main
Customer’s Address Source is Mailing Premise on Account by default. When adding a
Person with Add Account disabled, ensure to add an Account with this Person as Main
Customer

                              Person - Main

               No Override Mailing Address by default

        Address Source is Mailing Premise on Account by default

2. Set Override Mailing Address and click Save.

           Override Mailing Address is set

3. Set Main Customer’s Address Source to Person and click Save.

           Warning is displayed

Cause

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