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Convergence "hangs" At Percentage When Logging In (Doc ID 1587061.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

We are using Convergence 2 with patch 5.  For some users, Convergence "hangs" at a percentage when logging in.  Due to this, certain employees (5 reported) are unable to access their email accounts.  Some of the users notice the problem at the 15% mark (being "user preferences" for us) and others are seeing the problem at the 85% mark (being "mail" for us).

Because of this, the users are unable to log in successfully.

The following errors are noted in the iwc.log at the time of the problem:

PROTOCOL: ERROR from com.sun.comms.client.protocol.ProtocolEngineServlet  Thread httpSSLWorkerThread-20080-1 at 2013-09-16 09:33:11,803 - Error while processing cmd: get_allprefs.iwc: javax.servlet.jsp.JspException: javax.servlet.jsp.JspException: javax.servlet.jsp.JspException: javax.servlet.ServletException: javax.servlet.jsp.JspException: javax.el.ELException: java.lang.StringIndexOutOfBoundsException: String index out of range: 8
AUTH: ERROR from com.sun.comms.client.web.authorization.AuthorizationFilter  Thread httpSSLWorkerThread-20080-1 at 2013-09-16 09:33:11,806 - Servlet Error forwarding the request javax.servlet.jsp.JspException: javax.servlet.jsp.JspException: javax.servlet.jsp.JspException: javax.servlet.ServletException: javax.servlet.jsp.JspException: javax.el.ELException: java.lang.StringIndexOutOfBoundsException: String index out of range: 8


And the following is noted in the Glassfish server.log during this same time:

[#|2013-09-16T09:33:11.787-0400|SEVERE|sun-appserver2.1.1|javax.enterprise.system.container.web|_ThreadID=20;_ThreadName=httpSSLWorkerThread-20080-1;_RequestID=da864df8-2dfa-40bf-83b7-b346327184a9;|ApplicationDispatcher[/iwc] PWC1231: Servlet.service() for servlet jsp threw exception
javax.el.ELException: java.lang.StringIndexOutOfBoundsException: String index out of range: 8
     at javax.el.BeanELResolver.getValue(BeanELResolver.java:298)
     at javax.el.CompositeELResolver.getValue(CompositeELResolver.java:175)
     at com.sun.el.parser.AstValue.getValue(AstValue.java:138)
     at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206)
     at org.apache.jasper.runtime.PageContextImpl$11.run(PageContextImpl.java:982)
     at java.security.AccessController.doPrivileged(Native Method)
     at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:969)
     at org.apache.jsp.jsp.IwcUserMailPrefsTemplateJSON_jsp._jspx_meth_json_property_31(IwcUserMailPrefsTemplateJSON_jsp.java from :867)
     at org.apache.jsp.jsp.IwcUserMailPrefsTemplateJSON_jsp.access$4600(IwcUserMailPrefsTemplateJSON_jsp.java from :7)
     at org.apache.jsp.jsp.IwcUserMailPrefsTemplateJSON_jsp$IwcUserMailPrefsTemplateJSON_jspHelper.invoke10(IwcUserMailPrefsTemplateJSON_jsp.java from :1282)
     at org.apache.jsp.jsp.IwcUserMailPrefsTemplateJSON_jsp$IwcUserMailPrefsTemplateJSON_jspHelper.invoke(IwcUserMailPrefsTemplateJSON_jsp.java from :1357)
     at atg.taglib.json.JsonObjectTag.doTag(JsonObjectTag.java:63)
     at org.apache.jsp.jsp.IwcUserMailPrefsTemplateJSON_jsp._jspx_meth_json_object_10(IwcUserMailPrefsTemplateJSON_jsp.java from :851)
...

 

Cause

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In this Document
Symptoms
Cause
Solution


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