Convergence "hangs" At Percentage When Logging In

(Doc ID 1587061.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

We are using Convergence 2 with patch 5.  For some users, Convergence "hangs" at a percentage when logging in.  Due to this, certain employees (5 reported) are unable to access their email accounts.  Some of the users notice the problem at the 15% mark (being "user preferences" for us) and others are seeing the problem at the 85% mark (being "mail" for us).

Because of this, the users are unable to log in successfully.

The following errors are noted in the iwc.log at the time of the problem:

 

Cause

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