Rich Text Editor Cartridge is Losing Text After Clicking "Save Changes" in Experience Manager (Doc ID 1587609.1)

Last updated on APRIL 11, 2016

Applies to:

Oracle Endeca Guided Search / Endeca Experience Manager - Version 3.1.0 and later
Information in this document applies to any platform.

Symptoms

 When pasting HTML content into the "Source" area of the Rich Text Editor and clicking "Saves Changes", the content is disappearing from the editor and not being saved. 

Cause

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