How To Configure the Address Book in Convergence to Be Able to Search Across Multiple Domains (Doc ID 1587881.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Goal

We are using Convergence 2.0-6.01

We have just added and configured a new domain, domain2.com, which is a new corporate entity that will be co-located with our primary entity, domain1.com, at the same location.  This new domain was created using the Delegated Administrator commadmin command.  Both entities will share resources, e.g. conference rooms, and each will need to invite and view calendars of employees in both entities.  We also have the need to be able to send email between the two domains.

Currently, in Convergence, when I compose a message in either of the two domains, I can only see the users in the domain of the user I am logged in, when looking under the Corporate Directory listing in the Address Book.  So, in my domain2.com domain, a search in the Corporate Address book does not see/find any users in the domain1.com domain.  Likewise, when I am logged into Convergence using my domain1.com username, my search does not find any users in domain2.com.

How can we configure Convergence so that the users in both domains can email, share calendar resources, etc. successfully between each other?  Our goal is for all of these users to be able to see each other in the Corporate Directory listing of the Address Book.

Solution

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