ISS-searchsvc Failing Unable To Connect To Broker (Doc ID 1587996.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Communications Indexing and Search Service - Version 1.0 and later
Information in this document applies to any platform.

Symptoms

ISS 1u4-17.9502(1.0.4.17.0) (built 20130508)

Mon Sep 09 22:09:38 PDT 2013 com.sun.comms.iss.common.ServiceFacility startService SEVERE: JMS Exception: com.sun.messaging.jms.JMSSecurityException: [C4060]: Login failed: user=jmquser, broker=isshost.abc.com:7676(32817)

isshost:/gcs/app/mail/imsadmin$ checkIss
Error running checkIss command, output:
Connecting to mail jmq server isshost.abc.com:7676 using user jmquser at destination INDEXMS with type queue: passed
Connecting to mailhost.abc.com:143 using user indexeradmin: passed
Checking name: cn=CommsTopicFactory: passed
Checking name: cn=CommsQueueFactory: passed
Checking name: cn=Indexiss16: passed
Checking name: cn=SearchTopic: passed
Checking if indexSvc is responding on Queue: passed
Checking if searchSvc is responding on Topic: searchSvcMessage: Response timed out on request
searchSvc check failed


ISS service restarted but could not connect to the broker, it should have gone into maintenance mode.

Cause

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