All GRC Jobs are Stuck (Doc ID 1588019.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Application Access Controls Governor - Version 8.6.4 and later
Information in this document applies to any platform.

Symptoms

On : In Application Access Controls Governor (AACG) 8.6.4.7181 version, Installation

AACG is used to report segregation of duties(SOD) in the business applications. Control Analysis and Access Transaction Jobs are stuck due to one Control Job stuck in status "Started". All new jobs are going into status "Queued"

Expected Behavior
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- The expected behavior is for the submitted jobs to complete without going into status "queued"

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to GRC application 8.6.4.700.
2. CCM > Manage Controls > run Control Analysis
3. The job status shows in "queued"
4. Run the Access Synchronization job status shows "queued"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run Control Analysis as synchronization jobs.

Cause

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