Provisioning Service Order Not Raised During Status Flags Change of Inactive Service
Last updated on SEPTEMBER 21, 2017
Applies to:Oracle Communications Billing and Revenue Management - Version 126.96.36.199.1 to 188.8.131.52.0 [Release 7.3.1 to 7.5.0]
Information in this document applies to any platform.
Issues faced with respect to Provisioning Service Orders. Service order is not getting raised during change of Status flags.
1. Call PCM_OP_CUST_UPDATE_SERVICE with status 10102 (PIN_STATUS_INACTIVE) to raise a service order.
2. Again call PCM_OP_CUST_UPDATE_SERVICE by changing the status_flag value while keeping the status same as 10102. It's observed that the service order has not been raised.
If there is a change in status flags then the service orders for the same need to be raised. So another inactivation order should be raised if there is any change in status flags.
Also observed that for an account having any service as inactive, change of password is raising an unwanted service order for service suspension for the inactive service.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms