Receiving Error "Internal System Error: Ep_tools" While Trying To Use System Parameters In BM (Doc ID 1589219.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.1.4 and later
Information in this document applies to any platform.

Symptoms

On : 7.3.1.4 version, BusModeler

When attempting to open System Parameters in Business Modeler
the following error occurs.

ERROR
-----------------------
Internal System Error: ep_tools
---------------------------

Error Number: 2
at line number: 68
of Event: timer
in Object: nvo_security_timer
in Window: nvo_security_timer
Null object reference at line 68 in timer event of object nvo_security_timer.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Login to Business Modeler.
2) Go to Parameters and System Parameters.
3) Internal System Error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
As a result we are unable to see/set any System Parameters in Demantra.

Cause

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