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Troubleshooting 'No Slots Are Found' By The MWM v2 Appointment Booking Request (ABR) (Doc ID 1589479.1)

Last updated on MARCH 03, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.0 and later
Information in this document applies to any platform.

Goal

I am testing the base product Appointment Booking Request (ABR) functionality. I have provided the required details to M1-RteApRqSc script, but it gives a blank output without any error.

In a sample case, SMAuto logs reflect the following:

SCH764 19/09/13 09:05:29.096 [00:00:12.430] recv MWM 0001:555 >>SR_BATCH_ON<<
SCH764 19/09/13 09:05:29.096 [00:00:12.430] recv MWM 0001:556 >>STOP|Td0PClI3TGGrORAmoJOABg|||NO|INACTIVE|||STOP||59.33824|-0.58159||000000|010000|000000|0.0|0.0|0.0|0.0|0.0|0.0|0.0|0.0|0.0|0.0|UNITED KINGDOM|||BASIC-TOOLS||||||||||000000|0.0||||||||||||||1.0|1.0||||1:1:1:METER_FIXER,METER_PAINTER|1|||FLAT|TWSTART|0.0|5.0|TWEND|0.0|5.0|||NON_EMERGENCY|METER OPS,METER WORKER|USE_SEQ_LOCK|||||||||||||||||||||||||||<<
SCH764 19/09/13 09:05:29.096 [00:00:12.430] recv MWM 0001:557 >>STOP_TW|Td0PClI3TGGrORAmoJOABg-1|Td0PClI3TGGrORAmoJOABg||20130920|120005Z+0000|020000|0.0|1.0|||||||||<<
SCH764 19/09/13 09:05:29.096 [00:00:12.430] recv MWM 0001:558 >>CANCELLATIONS_LIST|<<
SCH764 19/09/13 09:05:29.097 [00:00:12.430] recv MWM 0001:559 >>SR_CHS_SLOT|Td0PClI3TGGrORAmoJOABg|Td0PClI3TGGrORAmoJOABg|WEEKDAY_LOCALTZ|100|5000.0|||<<
SCH764 19/09/13 09:05:29.097 [00:00:12.430] TIME_LOGGING <batch> started
SCH764 19/09/13 09:05:29.097 [00:00:12.430] TIME_LOGGING <checkData> started
SCH764 19/09/13 09:05:29.097 [00:00:12.430] Map logging switched off.
SCH764 19/09/13 09:05:29.097 [00:00:12.430] TIME_LOGGING <checkData> finished  and took  0 msecs cpu
SCH764 19/09/13 09:05:29.097 [00:00:12.430] TIME_LOGGING <matrix update and plan download at BatchOff> started
SCH764 19/09/13 09:05:29.097 [00:00:12.430] TIME_LOGGING <matrix update and plan download at BatchOff> finished  and took  0 msecs cpu
SCH764 19/09/13 09:05:29.097 [00:00:12.430] Starting Internal Event < OptimizeTours_Ext >.
SCH764 19/09/13 09:05:29.097 [00:00:12.430] Finishing Internal Event < OptimizeTours_Ext >.
SCH764 19/09/13 09:05:29.097 [00:00:12.430] TIME_LOGGING <batch> finished  and took  0 msecs cpu
SCH764 19/09/13 09:05:29.097 [00:00:12.430] Map logging switched off.
SCH764 19/09/13 09:05:29.099 [00:00:12.430] TIME_LOGGING <processEmptyShifts> started
SCH764 19/09/13 09:05:29.099 [00:00:12.430] Number of empty shift candidates: 0
SCH764 19/09/13 09:05:29.099 [00:00:12.430] TIME_LOGGING <processEmptyShifts> finished  and took  0 msecs cpu
SCH764 19/09/13 09:05:29.099 [00:00:12.430] TIME_LOGGING <selectCandidates> started
SCH764 19/09/13 09:05:29.099 [00:00:12.430] TIME_LOGGING <selectCandidates> finished  and took  0 msecs cpu
SCH764 19/09/13 09:05:29.099 [00:00:12.430] CHS_SLOTS: no slots are found
SCH764 19/09/13 09:05:29.099 [00:00:12.430] send MWM 0001:1661 >>CHS_REPLY_END|Td0PClI3TGGrORAmoJOABg|CHS_SLOT<<
SCH764 19/09/13 09:05:29.100 [00:00:12.430] recv MWM 0001:560 >>SR_BATCH_OFF<<

 
 

Solution

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