My Oracle Support Banner

Crew Shift Override Behavior and Plugin Customization (Doc ID 1591112.1)

Last updated on APRIL 30, 2019

Applies to:

Oracle Real-Time Scheduler - Version 2.1.0 and later
Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Information in this document applies to any platform.

Goal

1) Create a crew and define 3 Service Areas (A1, A2, A3) in the 'Crew Shift Overrides' section.
2) Create a Common Shift Weekly Template with. Create Shift Templates for all days with a default Service Area B1 in the 'Covered Areas' section.
3) Subscribe the crew from step #1 to this template.

Result: The actual shifts created for the crew only show B1 in the 'Covered Areas' section.

My expectations is that the generated shift will have A1, A2, A3 and B1 service areas defined.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.