The Baseline Update On Store Fails Very Frequently And Also Causing The Endeca Dimension To Disappear (Doc ID 1591888.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Commerce Platform - Version 10.1.2 and later
Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 and later
Information in this document applies to any platform.

Symptoms

After reviewing Doc ID 1577813.1, found out that the Baseline Update is scheduled to run on one of the ATG Production server instances every 4 hours and Partial Update is not run.  

Baseline Update is failing intermittently. 

When this scheduled baseline update fails on CategoryToDimensionOutputConfig method you may find that only a few of your records get transferred to CAS record store.

"Indexing Job Status" for /atg/commerce/endeca/index/ProductCatalogSimpleIndexingAdmin component in Dynamo Administration shows as below.

As a result, dimensions are missing in the deployed application in Endeca.

/atg/search/repository/ConfigStatePersister.acquireLockTimeoutMs was increased from default of 30000 to 60000 but the problem still occurred.

Cause

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