Unable To Freeze Rebilled Bseg During A Batch Execution. (Doc ID 1592415.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Goal

When attempting to freeze the rebill bill segments created via batch using freeze method in BillSegment class,
the following error occurs, despite the fact the Patch 11907646 is already installed.

ERROR
-----------------------
Bill Segment was created online; may only be frozen online

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a CM-CNCL-RBLL Case Type and one of its Statuses RECONCILE with the CM-CHKTHR Auto Transition Algorithm that is supposed to cancel rebill bill segments.
2. Transition the Case to the RECONCILE Status.
3. Run the batch CASETRAN so it processes the RECONCILE Status of the Case.
4. Observe the log of the CASETRAN batch shows the batch invoked the modules CM-CHKTHR & CmCancelRebillCheckThresholdAlgComp_Impl and produced the reported error.
 

Solution

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