Shipping Tax Is Not Being Calculated Corresponding to Ship-To Address (Doc ID 1593856.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) , shipping Tax is not calculated corresponding to Ship-to address.

Steps to Re-create:

1.    Scan an Item on sell item screen .
2.    Item got taxed based on the tax ID corresponding to that item.
3.    Click Transaction, Click Send .
4.    Press Yes on 'Customer Present' prompt .
5.    Enter customer details and press ‘Next’.
6.    Press 'Yes' on 'Same as Billing' prompt .
7.    On 'Sell Item' screen, item got taxed based on the zip code entered for ‘Ship-to address’.
8.    Press 'Tender' .
9.    Select a shipping method and press Done.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms