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Unable to Close or Acknowledge Alert on CDI due to "Begin Date Time field missing" Error (Doc ID 1594396.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 and later
Information in this document applies to any platform.

Goal

An Activity in Jeopardy Alert was created for an Activity. This Alert caused Remote Messages to fail and prevents the user from being able to edit the Activity (attempting to manually extend the time window). Tracing the errors leads back to the Alert itself causing Remote Messages and Activity updates to fail.

Trying to manually Acknowledge or Close the Alert yields the following error messages:
- Message from webpage, "TypeError. 'elementPath' is undefined"
- "Begin Date Time field missing"

An Alert message by itself would not be a large concern, but in this case it prevents updates and completion of an Activity.  The same error occurs when Allocating an order and dispatching it. After trying to manually allocate an order to a crew shift this error message is also displayed.

 

Solution

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