2.1.0 Experience Manager Throws "There was a problem with your request..." Error When Saving (Doc ID 1595311.1)

Last updated on DECEMBER 21, 2015

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 2.1.0 to 2.1.0 [Release 2.x]
Information in this document applies to any platform.

Symptoms

When saving a change in the 2.1.0 Experience Manager in Workbench, an indecipherable error error pops up in the user interface which starts with the following message:  

Additionally, in the %ENDECA_TOOLS_CONF%\logs catalina logs, "Unterminated string literal" errors can be seen citing certain characters.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms