ccsExpiryMessageGenerator is Not Generating Expiry Messages (Doc ID 1595370.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Communications Network Charging and Control - Version 4.3.0 and later
Information in this document applies to any platform.

Symptoms

In all versions of Oracle Communications Network Charging and Control (OCNCC or NCC), the ccsExpiryMessageGenerator runs on the Voucher Wallet Servers (VWS) and is responsible for generating lists of Wallets and Buckets which are due to expire for subscribers.  This list is transferred to the Service Management Server (SMS) where it is processed by the ccsExpiryMessageLoader and Short Messages (SMS) are sent out notifying the affected subscribers of the upcoming balance expiration.

After a new installation of NCC or when using this functionality for the first time, it is possible ccsExpiryMessageGenerator is not generating expiry messages and the resulting files which should contain subscriber/balance lists are zero sized despite there being balances about to expire:

bash-4.1$ pwd
/IN/service_packages/CCS/logs/expiryMessageWrite
bash-4.1$ ls -ltr
total 1
-rw-r--r--   1 ccs_oper esg            0 Oct 24 10:44 ccsExpiryMessages20131024000000

Changes

New NCC installation or using ccsExpiryMessageGenerator functionality for the first time.

Cause

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